Shipping Information

For all items Ghost Wood Designs is pleased to provide free local delivery to addresses within a 20km radius of our workshop location at Greenbushes, Western Australia 6254.

For orders where shipping and freight is required, please contact us to request a freight quote.

Where stock is available and in-store, all orders within Australia are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@ghostwood.com.au

Refunds and Returns

Your satisfaction is our first priority at Ghost Wood Designs. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 45 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to our address and include the following information:

• Your Order number if known (appears on the top of the confirmation email).
• Your name and address.
• A description of the item you are returning.
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.